Returns & Refunds

At Maria’s Touch, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help.

Return Eligibility

Items may be returned within 7 days of receiving your order provided they meet the following conditions:

• Item is unused, unworn, and in its original condition.
• Item is returned with original packaging, tags, and accessories.
• Proof of purchase or order confirmation is provided.
• Item is not customized, engraved, or specially made to order.

Non-Returnable Items

For hygiene and customization reasons, the following items cannot be returned or exchanged:

• Customized or personalized jewelry
• Engraved items
• Clearance or final sale items
• Gift cards
• Items showing signs of wear, damage, or alteration

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed using the original payment method.
• Please allow 7–14 business days for the refund to appear in your account, depending on your payment provider.

Original shipping fees are non-refundable unless the return is due to an error on our part.

Exchanges

We offer exchanges for eligible items of equal value, subject to product availability.

If you would like to exchange an item, please contact our customer support team before sending your return.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide:

• Your order number
• Photos of the item received
• A brief description of the issue

We will work with you to resolve the matter as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

We recommend using a trackable shipping service, as Maria’s Touch is not responsible for items lost during return transit.

Contact Us

For questions regarding returns, refunds, or exchanges, please contact our customer support team.

Email: support@mariastouch.com