Order Shipping Policy

Thank you for shopping with Maria’s Touch. We are committed to ensuring your jewelry arrives safely and promptly.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or holidays will be processed on the next business day.

During peak seasons, promotional events, or holidays, processing times may be slightly extended.

Shipping Coverage

We currently ship nationwide within the Philippines.

For international shipping inquiries, please contact our customer support team before placing your order.

Delivery Timeframes

Estimated delivery times are as follows:

• Metro Manila: 2–5 business days
• Luzon: 3–7 business days
• Visayas & Mindanao: 5–10 business days

Delivery times are estimates and may vary depending on courier operations, weather conditions, and destination accessibility.

Shipping Fees

Shipping charges are calculated during checkout and are based on your delivery location and selected shipping method.

Free shipping promotions may be offered periodically and are subject to specific terms and conditions.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or message containing your tracking information.

Customers can use the provided tracking number to monitor delivery progress through the courier’s website.

Delivery Requirements

Please ensure that the shipping address and contact details provided during checkout are accurate and complete.

Maria’s Touch is not responsible for delays or failed deliveries caused by incorrect or incomplete information submitted by the customer.

Failed Deliveries

If a package is returned due to an incorrect address, unsuccessful delivery attempts, or refusal to accept the package, additional shipping charges may apply for reshipment.

Lost or Delayed Shipments

While we work closely with our shipping partners to ensure timely delivery, Maria’s Touch is not responsible for delays caused by circumstances beyond our control.

If your order appears lost or significantly delayed, please contact our customer support team and we will assist in coordinating with the courier.

Damaged Packages

If your package arrives visibly damaged, please document the condition with photos and contact us within 48 hours of delivery so we can investigate and assist you accordingly.

Contact Us

For shipping inquiries or order assistance, please contact our customer support team.

Email: support@mariastouch.com